Tel: 01452 863000


JSEquine Returns Policy

(1)      Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to UK Mainland only.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

Subject to the following conditions;

(a)Goods may be returned to the Supplier for credit or exchange for up to 30 working days after the date of delivery provided that a returns number has been requested from JSEquine and this number sent with the goods.

(b) Returned Goods will only be accepted by the Supplier if they are in a sound and resaleable condition. Whether Goods are sound and resaleable shall be at the sole decision of the Supplier. Any goods which the Supplier deems to be not resaleable will only be returned to the Purchaser at the specific request of the Purchaser and at the Purchaser’s expense. Notwithstanding the discretion of the Supplier in deciding whether goods are sound and resaleable, goods will not be deemed resaleable if they are returned in anything but their original packaging or the quantities of the goods returned are different from those originally supplied.

(c) Where goods returned for credit or exchange are goods which have been supplied in boxes or in quantities credit notes or exchange of goods will only be given if the goods are returned in their boxes and/or in the same quantities supplied to the Purchaser. Credit notes will only be issued if the Suppliers Collection Note has been issued to the Purchaser.

(d) The Supplier reserves the right to make a charge for handling and restocking equal to 20% of the sale price of the goods returned.

(e) Goods especially obtained for the Purchaser may not be returned for credit or exchange.

(f) When making a request to return products to us it should be made within the following timescales: Shortage and damaged goods 24 hours Picking errors (i.e. wrong goods) 3 working days Faulty goods 3 working days Goods no longer required 30 working days You should always obtain a signature (i.e. proof of collection) from the collecting person.

(g) Under normal circumstances POM-V, POM-VPS, NFA-VPS and AVM-GSL products will not be accepted for return. Goods will only be accepted for the following reasons;

1. To correct an error in delivery.

2. In response to a product recall instigated by the Manufacturer.

3. Where products are alleged to be faulty.

(2)       Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)            we receive the returned product within 30 days following the date of delivery of the product; 

(b)            the returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)            you comply with the returns procedure set out below; and

(d)            none of the exclusions set out below apply.

(3)           Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Confirm in writing (a letter to our main address, or email within 30 days of delivery date that you would like to make a return, and we will send you a returns note to send back with the goods.

Products returned under this policy must be sent by recorded delivery to: 

JSEquine Returns Department

The Courtyard




(4)           Exclusions

The following kinds of products may not be returned under this policy:

(a)            Any licensed POM products.

(b)            any special order products.


(5)           Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase /  cheque.

We will process the refund due to you as soon as possible and, in any event, within 7 days following the day we received your returned product.


(6)           Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)      We will refund or exchange the product (providing it is not a special order item)if it is in saleable condition; but will deduct a 20% restocking/handling fee.

(b)      We reserve the right to refuse a return and dispose of the goods as required.


(7)           About us

Our full name is P R Jones & Co T/A JSEquine.

Our principal trading address is The Courtyard, Birdlip, Gloucester GL4 8JH.

Our email address is

Our VAT number is 741 8399 07